We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.
Please refer to the information below for details on our refund deadlines and policies. Please note that our policies differ between products, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for Refund.
- We will make full refund if the order is not delivered.
- No-Refund would be eligible for completed order.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 days Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time. Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us [email protected]
WE DO NOT ISSUE REFUNDS UNDER THE FOLLOWING CIRCUMSTANCES
- You just change your mind
- You choose not to use our item
- You’ve decided our item is “Not what I need”
- You find that our item doesn’t suit your needs
- You don’t have time to implement things
- You’ve found a different solution
- If you purchase one of our products, after your payment has cleared your license to use the item will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice and block his/her IP address.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at [email protected] or WhatsApp: +201203226676.
IAM ALIVE LTD
Kemp House, 160 City Road,
London, United Kingdom, EC1V 2NX
This document was last updated on December 22, 2021